Tillside support
Email support@tillside.co and a person will reply. There is no account, so tell us which iPhone model and iOS version you are on, and what you tapped just before the problem.
Export
Settings, then Export, writes a CSV of every shift you have ever logged and hands it to the iOS share sheet. It is free and not limited to the last 30 days. If the share sheet fails, free up some storage and try again; the file is written on your device before it is shared.
iCloud backup
Tillside mirrors your shifts to the private database in your own iCloud account when iCloud is on for the app. If Settings shows that iCloud is off, your data is safe on this iPhone only; turn on iCloud in the iOS Settings app to add the backup. We cannot see, read or restore your iCloud data, which is the point.
Subscriptions and refunds
Tillside Pro is sold by Apple. Manage or cancel it in the iOS Settings app under your Apple Account, then Subscriptions, or from the Restore purchases button on the paywall if a purchase is not showing. Refunds are requested from Apple at reportaproblem.apple.com; we never see your payment details and cannot issue refunds ourselves.
Deleting your data
Settings, then Delete all data, removes every shift and job from this iPhone and from your iCloud backup after you type the confirmation word. It cannot be undone, so export first if you want a copy. Deleting the app on its own leaves the iCloud copy in place so a reinstall restores your history.
Privacy
Tillside collects no personal data, has no analytics and no advertising, and runs no servers. The full privacy policy is short enough to read.